SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gadgethighontech (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gadgethighontech.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received quickly. I find the color prettier in real life (in salmon tones). On the other hand, the pieces do not hold very well, it is very meticulous.
Cute! I didn’t open it as it is a gift, but overall it looks fine! The package is a bit dented.
I love it, it so pretty!! Can wait to put it together!!
Super pretty! I recommend them a lot, they arrived in good condition
very small
Box is a little beat up from the shipping, but nothing came out. Just need to build it.
Excellent small pieces
Did not expect it to be this small. Box came damaged. Arrived 3 days earlier than expected date. Harder than regular legos because the pieces are much smaller. Still super cute though. Comes with plenty of extra pieces.
I am so happy with this product! the instructions were pretty easy to follow and the finished flower is so cute! they are also extra pieces in case you lose some or some are missing. Shipping was quick as well. Very happy!
so fun to build don’t loose pieces because it only comes with an extra one but it’s cute and small
Pretty small flower set. Similar to mega blocks pieces. Came undamaged and packed well.
Got here quickly. The boxes were crushed, but it's not important to me. all of the building blocks s are bagged securely. Not so pretty to give as a gift, but going to be pretty when built.
fun and pretty
love it but its smaller then i thought
Generally approx. But very small. All parts are.
Really fun to put together! I'm glad there were extra bricks since I was nervous about losing them (they're so small). My only gripe is that some of the pieces don't like to stay connected very well, but it looks great and as long as I don't touch it a whole bunch, it can sit on my desk and be pretty.
I paid for shipping for it to come super broken. it's a Xmas present so I'm very upset....
Boxes came a bit smashed. Lego pieces really small.
This was shipped in a plastic mailer and the box was quite smashed, but all the pieces inside were fine. Fun to build! Some of the pieces fall off a little easily, but it's very cute sitting on a desk.