SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gadgethighontech (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gadgethighontech.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly as expected
perfect!
The box was damaged but the product everything is fine, it feels quality and it is worth it with all the bags you have
works well, exactly like the description and images
Convenient and easy to use. Comes with one roll of green bags.
That it would be convenient to use it, you just need an ordinary spatula, so that with a small spatula picking urine and sand from the bottom and then collecting everything with this thing. Because she is this thing big and it is impossible for her to poke around the whole tray. But so in combination with a small shovel, in principle, it is convenient and practices are conveniently changed.
good material. works as it should. the bags can get a bit stuck when pulling out but that's no problem
Very good product I charm!! And the shipping was fast, thank you!!
One of the greatest inventions on AliExpress. If not the best. Finally I can clean my cat's litter more efficiently.
Is as described. Sometimes if the sandbox is closed, it is something big to handle the shovel inside. But it does its function
Everything OK
With the description price ideal delivery time perfect generally I recommend
Delivery 1 month and 1 week. Ordinary bags, let's see how they will be in use, I took them for the cat, insert them into a special bucket. I recommend the product and the seller.
Thank you! I like the products!
Does the good quality work
Quality nice
The scoop is well designed, it scoops and sifts very well due to the large holes in it. The bag holding design is clever and works well enough. This item would be ideal for someone with a single small cat who regularly does the litter. Unfortunately for me, I have a monster of a cat (over 30 lbs) and these bags are far too small for the mess he produces. I regularly fill grocery bags halfway. If you have many, or large, cats this clever device will probably not be much convenience for you.
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