SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gadgethighontech (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gadgethighontech.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
my cats love it
Fast delivery. Well packaged. Product is very good. Salesman to be trusted.
Of course horror is composed. Bent in several layers. You can't do that! One side does not hold shape at all. I'll leave the top for $8. The cat seems to like it too.. But this thing is not worth more. It is necessary to deliver normally, not in a small package! Shape and view are lost,. Selling only for cheap!!
get shaped bask quite well
It’s exactly like the pictures but it was folded and bent out of shape.
but smaller than expected, but my cats took to it right away
Good quality, loved my cats, I expected less It arrived a little bit bent and dented but it is almost not noticeable
perfect! my cat absolutely loves it, the only minus is the way it was packed- it could have been destroyed
cat approved
we’re some dents but it wasn’t a problem, didn’t realize my cat was too big to fit in it so she just used the top. but otherwise great product.
The price and the material is fine, the bad the packaging is very carefree, to see if it is not deformed
Excellent my cats loved it and the size is perfect
Delivered in less than a week
Great. Cats took to it immediately. Arrived quickly.
The donut is very good, my cats are delighted, the one in the photo is a medium-sized cat, but the other one of a larger size (6 kg) also enters. Order arrived in two days, super fast shipping.
The donut sees separated i is together with a zipper. The material is molt bo, hold molt. Als meus gats els enchants i tea a perfect tamany!
The cats love this donut! Great purchase and fast shipping. The only thing that sucks is it’s dented in 3 places from how they fold it up to ship. The dents did not come out and I’ve had it for a month.
Everything arrives bent, but it fulfills its function and arrived very fast. My cat loved it.
Super fast delivery, it comes well folded and when unfolding it gets a few dents and when remodeling it returns to normal with a few small marks. But it doesn't get totally deformed. Kittens loved and he is beautiful and well done.
great place for our cats to be in. playtime, relaxing, watching, scratching. Fantastic!
Cat loves it, way cheaper and the same as the ones on amazon that are being sold for $40+!
item was folded and Simi crushed to allow it to fit in the soft package it was shipped in. As a result it has not fully regained us shape. Package g needs to be addressed.
My cats love it. They play and sleep. Quality suitable price
Perfect, as described. I have thrown some catnip inside so that they enter. I hope my cats like it.
The cat got in immediately, it's been playing inside, which is very good because then they just smell and leave, I think I'm going to buy another one.